This Fulfillment Policy outlines the terms and conditions related to subscription delivery, payments, cancellations, and refunds for Lang Chat AI digital services. By subscribing to our platform, you agree to be bound by these terms.
1. Digital Delivery
Lang AI is a digital service. Once your subscription payment is successfully processed, you will receive immediate, secure access to all features of the platform via your account. Please note our Services are provided exclusively online and do not involve any physical goods or face-to-face interactions.
2. System Requirements
You are responsible for ensuring that your device and internet connection meet the system requirements necessary to access and use our digital services.
3. Subscription Plans
We offer flexible pricing options to suit your needs:
-
Weekly Plan: $9.99 USD per week
-
Monthly Plan: $29.99 USD per month
-
Yearly Plan: $99.99 USD per year
Each subscription provides full access to all app features, including chat, voice, and vision models. If usage exceeds certain thresholds or have excessive use of features, you may be prompted to opt in for additional usage-based billing.
4. Payment Processing
Charges for your subscription will appear on your bank or credit card statement as "Chat AI". Payments are securely processed via Stripe®. We do not store any credit card or payment details on our servers. All transactions are handled in accordance with our Privacy Policy
5. Subscription Confirmation
Upon successful payment, you will have full access to the services offered immediately. If you need to
update your payment method, you may do so through your account settings by clicking "Manage Subscriptions"
or by contacting our support team at
[email protected]
6. Refund Policy
All subscription payments are non-refundable, except where required by applicable law. Once a payment is
made, it cannot be returned or credited for unused service time.
7. Cancellation Policy
How to Cancel: You may cancel or manage your subscription at any time by clicking the "Manage
Subscription" your app's account settings
here
(which accesses Payment Partner's Portal), or by contacting us at
[email protected]
Effect of Cancellation: Successful cancellation will stop any future billing.
You will continue to have access until the end of your current subscription period. No prorated refunds or
credits are provided for unused portions of your subscription.
8. Failed Payments
If a payment fails, we will notify you via email. Your access may be paused until the payment method is updated and the charge is successfully processed.
9. Termination of Service
Your service will end at the conclusion of your current billing period in the following cases:
If you cancel your subscription.
-
If your account is terminated due to a breach of our Terms of Service.
Any outstanding balances must be settled, and we will notify you
accordingly.
To regain access after termination, you will need to re-subscribe under the current terms.
10. Policy Updates
We may update this Fulfillment Policy from time to time. All changes will be effective upon posting on
our website. We encourage you to review this page regularly to stay informed.
11. Contact Information
For questions, billing issues, or support with your subscription, contact us at:
📧 [email protected]
Lang Research & Development Inc.
1535 Nelson St, 303
Vancouver, BC
Canada V6G 1M2